FAQ's

Frequently Asked Questions (FAQs)

Welcome to Haokoo's FAQ page! Here, you'll find answers to some of the most common questions about our Shipping & Returns, Orders, and Haokoo Hair Dryer. If you don't see your question, feel free to reach out to us!

Shipping & Returns

Q1: How long does it take for my order to ship?
Orders are processed within 3 business days. If the items are in stock, orders placed before 4 PM are usually shipped the same day. Delivery times depend on your location and selected shipping option.

Q2: What are the shipping options and costs?
We offer the following shipping options:

  • Free Standard Shipping (Estimated delivery: 6-12 business days)

  • Fast Shipping for $9.99 (Estimated delivery: 3-7 business days)

Q3: Do you ship internationally?
Yes, we ship from warehouses in the U.S. and Hong Kong, depending on your location and product availability. Delivery times may vary.

Q4: Can I change my shipping address after placing an order?
Once an order has been shipped, the delivery address cannot be changed. Please review your order and shipping details before completing your purchase.

Q5: What is Haokoo's return policy?
We offer a 30-day money-back guarantee for unused and undamaged products. You can initiate a return by emailing HaokooShop@hotmail.com with your order details. For more details, visit our Returns & Refunds Policy.

Orders

Q6: Can I cancel my order after placing it?
You can cancel your order within 60 minutes of placement. After that, the order will be processed, and we are unable to cancel it.

Q7: How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use it to track your order's status and delivery.

Q8: What if I receive the wrong or defective item?
We apologize for any inconvenience caused! If you receive a defective or incorrect item, please contact our customer support team at HaokooShop@hotmail.com with your order details and photos of the issue, and we’ll provide a free return or replacement.

Q9: Do you offer free returns?
We offer free returns in case of:

  • Shipping delays (No tracking updates for more than 15 days)

  • Product defects or quality issues
    For all other reasons, the customer is responsible for return shipping costs.

Haokoo Hair Dryer

Q10: How fast does the Haokoo Hair Dryer dry my hair?
The Haokoo Hair Dryer has a 160,000 RPM motor and 36m/s airflow, drying your hair 5x faster than traditional dryers. It can dry short hair in 1 minute, medium hair in 2-3 minutes, and long hair in 4-5 minutes.

Q11: What makes the Haokoo Hair Dryer different from other hair dryers?
The Haokoo Hair Dryer features:

  • 500 million negative ions to eliminate frizz and boost shine

  • 9 customizable temperature settings to suit your styling needs

  • Lightweight design (only 0.8lbs) perfect for home and travel

  • Intelligent temperature control to prevent overheating and damage

Q12: Is the Haokoo Hair Dryer safe for all hair types?
Yes! The Haokoo Hair Dryer is designed for all hair types—whether fine, curly, thick, or straight. With adjustable heat and speed settings, it provides personalized styling for smooth, shiny results.

Q13: Is the Haokoo Hair Dryer easy to use for travel?
Yes, the Haokoo Hair Dryer is incredibly lightweight (only 0.8 lbs) and compact, making it ideal for travel. It comes with a magnetic diffuser and nozzle for easy packing and styling on the go.

If you have more questions or need assistance, feel free to contact us at HaokooShop@hotmail.com. We’re always happy to help!